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The Incredible Influence of the Social Customer [INFOGRAPHIC]
The 2012 American Express Global Customer Service Barometer shows that consumers who have used social media for customer service have an impressive amount of influence. The survey of 1,000 consumers...
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The Voice of the Customer on Social Media [INFOGRAPHIC]
Today, social media reaches 82% of the world’s population and empowers that same number to voice their opinions to all who will look and listen. The rise of mobile has further propelled social media’s...
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